Archive

11 Sep 2020
Connectivity issues US
outage
US Texas US Newark
Resolved in 0 hours and 38 minutes
resolved
All servers and DB connectivity working
2020-09-11 07:09
update
Scheduled maintenance in Linode
2020-09-11 06:36 (update status requires also date)
investigating
Investigating issue
2020-09-11 06:31
06 Sep 2020
Resolved in 1 hours and 0 minutes
resolved
Issues in Singarpore data center has been fixed
2020-09-06 04:35
investigating
Connectivity issues affecting Linodes in our Singapore data center
2020-09-06 03:35
28 Aug 2020
Overload in telephony
degradation
DE
Resolved in 2 hours and 27 minutes
resolved
Problem is fixed.
2020-08-28 19:22
investigating
Detected overload in telephony. Customers can spot problems with recieving calls.
2020-08-28 16:55
20 Aug 2020
Resolved in 1 hours and 55 minutes
resolved
The performance of backgroud operations has been restored.
2020-08-20 14:55 UTC
update
Customers can see some slowness on counts for some background operations (filters, sending emails, ...).
2020-08-20 13:20 UTC
investigating
We noticed problem on one of our server for background operations.
2020-08-20 13:00
22 Jul 2020
Resolved in 0 hours and 14 minutes
resolved
Connection was restored.
2020-07-22 12:53
investigating
Customers on UK datacenter are affected by connection outage
2020-07-22 12:39
08 May 2020
Resolved in 1 hours and 24 minutes
resolved
Issues are resolved and no longer occuring.
2020-05-08 21:19
update
Connectivity issue occurred second time. Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
2020-05-08 20:48
update
Issue seems to be resolved.
2020-05-08 20:30
investigating
Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
2020-05-08 19:55
29 Apr 2020
Resolved in 0 hours and 8 minutes
resolved
Issue has been resolved.
2020-04-29 07:58(GMT+0)
investigating
Our server team is working on it.
2020-04-29 07:50
05 Mar 2020
The attack on the crucial part of LiveAgent's infrastructure
outage
US Texas US Newark UK DE SG SK
Resolved in 15 hours and 20 minutes
resolved
all remaining Data Centers had been restored.
05-03-2020 17:00
update
Most of our Data Centers had been restored.
05-03-2020 16:00
update
US-TX Data Center had been restored.
05-03-2020 10:41
update
Issue had been identified and work on resolution started.
05-03-2020 05:36
investigating
Technical problems reported and investigation started.
2020-03-05 01:40
30 Nov 2019
Connection issues to our servers
degradation
US Texas US Newark UK DE SG SK
Resolved in 0 hours and 0 minutes
resolved
The problem was fixed.
2019-11-30 14:00
investigating
Some of our customers may have experienced issues with connection to our servers due to a bug in our maintenance scripts.
2019-11-30 14:00
08 Oct 2019
Connection issues to our servers due to temporal DNS problems
degradation
US Texas US Newark UK DE SG SK
Resolved in 0 hours and 0 minutes
resolved
The problem was fixed.
2019-10-08 15:00
investigating
Some of our customers may experienced issues with the connection to our servers due to temporal DNS problems.
2019-10-08 15:00
17 Sep 2019
We will be performing scheduled server maintenance in our EU data center. Customers located in Europe might experience degraded performance with loading tickets or filters during these server restarts. We do not expect any downtime.
19 Jul 2019
Issues with receiving emails at LiveAgent accounts
outage
US Texas US Newark SG DE UK SK
Resolved in 2 hours and 20 minutes
resolved
Emails are being fetched
2019-07-19 14:35
investigating
Some of our customers may experience issues with receiving emails at their accounts
2019-07-19 12:15
08 Jun 2019
Connection issues to our servers
degradation
US Texas US Newark
Resolved in 1 hours and 0 minutes
resolved
The problem was fixed.
2019-06-08 23:00(GMT+2)
investigating
Some of our US customers may experience issues with receiving emails at their account and some performance issues in general. Our server team is investigating the issue.
2019-06-08 22:00
06 Jun 2019
Facebook service outage
outage
US Texas US Newark SG DE UK SK
Resolved in 1 hours and 25 minutes
resolved
FB data are being fetched
2019-06-06 12:35
investigating
Outage on Facebook side was affecting fetching data from Facebook to LiveAgent
2019-06-06 11:10