Archive

13 Feb 2021
Resolved in 7 hours and 30 minutes
resolved
There should not be any further performance issues due to the recent DOS attacks, it was already eliminated.
2021-02-13 15:00
update
The overloaded DNS server has been under a DOS attack. AttackersĀ“ IP addresses are constantly banned. We are still monitoring the issue. DNS server is calming down.
2021-02-13 12:00
investigating
Performance issues observed on WS-EU. One of the DNS servers is overloaded. Customers may notice that their panel is unreachable for several minutes.
2021-02-13 07:30
09 Feb 2021
Resolved in 0 hours and 45 minutes
resolved
Performance issues on WS-EU server were resolved. The cause of the issue was identified (problematic task) and will be analyzed and fixed (optimized) to prevented similar issues in future.
2021-02-09 14:15
update
Performance issues observed on WS-EU (started arround 13:30 UTC). We redirected traffic to a less loaded server, the overloaded one is cooling down.
2021-02-09 14:00
04 Feb 2021
Resolved in 1 hours and 0 minutes
resolved
In the last half an hour, there was a window of ~15 minutes, when LA accounts in WS-EU might had been unable to receive emails due to problems with TLS configuration.
2021-02-04 13:00
update
unexpected maintenance
2021-02-04 12:00
25 Jan 2021
Resolved in 1 hours and 50 minutes
resolved
At this time Linode has been able to correct the issues affecting connectivity in the Frankfurt data center. We are monitoring this to ensure that it remains stable
2021-01-25 20:40
update
LinodeĀ“s team has identified the issue affecting connectivity in the Frankfurt data center. They are working quickly to implement a fix! We will provide an update as soon as the solution is in place
2021-01-25 19:35
investigating
Unexpected network outage in Linode DE datacenter
2021-01-25 18:50
22 Jan 2021
Resolved in 1 hours and 6 minutes
resolved
Issues fixed. Calls and emails are working correctly.
2021-01-22 10:36
update
Issue caused by problematic traffic switching, when faulty server permit to release traffic to not-faulty server. Emails fixed, calls are still affected
2021-01-22 09:50
22 Jan 2021
Connection issues
outage
DE
Resolved in 0 hours and 22 minutes
resolved
All servers and DB connectivity working.
2021-01-22 01:02
update
Unexpected maintenance outage in Linode DE datacenter
2021-01-22 00:40
20 Jan 2021
Call Outage
outage
UK
Resolved in 2 hours and 0 minutes
resolved
UK call center functionality restored,
2021-01-20 17:40
investigating
Developers are investigating call issues. All UK call center accounts affected.
2021-01-20 15:40
19 Jan 2021
Resolved in 9 hours and 10 minutes
resolved
There was an unexpected call center service outage affecting several accounts (only those which were migrated at some point in the past, e.g. from DC in UK to other DC in EU). Problem is fixed.
2021-01-19 19:40
investigating
Agents get error > Call failed. Reason: Not found. Our admins are investigating the issue
2021-01-19 10:30
21 Dec 2020
UsTx-DatabaseIssue
outage
US Texas
Resolved in 0 hours and 48 minutes
resolved
Issue is now resolved
2020-12-21 18:48
investigating
Some US customers are experiencing Unable to connect to database error
2020-12-21 18:00
21 Dec 2020
Resolved in 1 hours and 12 minutes
resolved
At this time we have been able to correct the issues affecting connectivity in our Singapore data center. We will be monitoring this to ensure that it remains stable
2020-12-21 19:01
update
Confirmed issues in Singarpore data center: for more details see Linode incident link below
2020-12-21 18:41
investigating
Connectivity issues affecting accounts based in our Singapore data center
2020-12-21 17:49
16 Dec 2020
Resolved in 1 hours and 43 minutes
resolved
The issues have been fixed. Our monitoring doesn't report any other problems
2020-12-16 14:14
update
Confirmed issues in Singarpore data center: for more details see Linode incident link below
2020-12-16 12:38
investigating
Connectivity issues affecting accounts based in our Singapore data center
2020-12-16 12:31
30 Oct 2020
We will be performing scheduled maintenance on our instance of LiveAgent. There will be no downtime from the customer point of view, however, our support team will not be available on Saturday the 7th of November from 6 AM to 1 PM UTC.
11 Sep 2020
Connectivity issues US
outage
US Texas US Newark
Resolved in 0 hours and 38 minutes
resolved
All servers and DB connectivity working
2020-09-11 07:09
update
Scheduled maintenance in Linode
2020-09-11 06:36 (update status requires also date)
investigating
Investigating issue
2020-09-11 06:31
06 Sep 2020
Resolved in 1 hours and 0 minutes
resolved
Issues in Singarpore data center has been fixed
2020-09-06 04:35
investigating
Connectivity issues affecting Linodes in our Singapore data center
2020-09-06 03:35
28 Aug 2020
Overload in telephony
degradation
DE
Resolved in 2 hours and 27 minutes
resolved
Problem is fixed.
2020-08-28 19:22
investigating
Detected overload in telephony. Customers can spot problems with recieving calls.
2020-08-28 16:55
20 Aug 2020
Resolved in 1 hours and 55 minutes
resolved
The performance of backgroud operations has been restored.
2020-08-20 14:55 UTC
update
Customers can see some slowness on counts for some background operations (filters, sending emails, ...).
2020-08-20 13:20 UTC
investigating
We noticed problem on one of our server for background operations.
2020-08-20 13:00
22 Jul 2020
Resolved in 0 hours and 14 minutes
resolved
Connection was restored.
2020-07-22 12:53
investigating
Customers on UK datacenter are affected by connection outage
2020-07-22 12:39
08 May 2020
Resolved in 1 hours and 24 minutes
resolved
Issues are resolved and no longer occuring.
2020-05-08 21:19
update
Connectivity issue occurred second time. Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
2020-05-08 20:48
update
Issue seems to be resolved.
2020-05-08 20:30
investigating
Some of our US based customers may be experiencing connectivity problems. Our server administration team is working on it.
2020-05-08 19:55
29 Apr 2020
Resolved in 0 hours and 8 minutes
resolved
Issue has been resolved.
2020-04-29 07:58(GMT+0)
investigating
Our server team is working on it.
2020-04-29 07:50
05 Mar 2020
The attack on the crucial part of LiveAgent's infrastructure
outage
US Texas US Newark UK DE SG SK
Resolved in 15 hours and 20 minutes
resolved
all remaining Data Centers had been restored.
05-03-2020 17:00
update
Most of our Data Centers had been restored.
05-03-2020 16:00
update
US-TX Data Center had been restored.
05-03-2020 10:41
update
Issue had been identified and work on resolution started.
05-03-2020 05:36
investigating
Technical problems reported and investigation started.
2020-03-05 01:40
30 Nov 2019
Connection issues to our servers
degradation
US Texas US Newark UK DE SG SK
Resolved in 0 hours and 0 minutes
resolved
The problem was fixed.
2019-11-30 14:00
investigating
Some of our customers may have experienced issues with connection to our servers due to a bug in our maintenance scripts.
2019-11-30 14:00
08 Oct 2019
Connection issues to our servers due to temporal DNS problems
degradation
US Texas US Newark UK DE SG SK
Resolved in 0 hours and 0 minutes
resolved
The problem was fixed.
2019-10-08 15:00
investigating
Some of our customers may experienced issues with the connection to our servers due to temporal DNS problems.
2019-10-08 15:00
17 Sep 2019
We will be performing scheduled server maintenance in our EU data center. Customers located in Europe might experience degraded performance with loading tickets or filters during these server restarts. We do not expect any downtime.
19 Jul 2019
Issues with receiving emails at LiveAgent accounts
outage
US Texas US Newark SG DE UK SK
Resolved in 2 hours and 20 minutes
resolved
Emails are being fetched
2019-07-19 14:35
investigating
Some of our customers may experience issues with receiving emails at their accounts
2019-07-19 12:15
08 Jun 2019
Connection issues to our servers
degradation
US Texas US Newark
Resolved in 1 hours and 0 minutes
resolved
The problem was fixed.
2019-06-08 23:00(GMT+2)
investigating
Some of our US customers may experience issues with receiving emails at their account and some performance issues in general. Our server team is investigating the issue.
2019-06-08 22:00
06 Jun 2019
Facebook service outage
outage
US Texas US Newark SG DE UK SK
Resolved in 1 hours and 25 minutes
resolved
FB data are being fetched
2019-06-06 12:35
investigating
Outage on Facebook side was affecting fetching data from Facebook to LiveAgent
2019-06-06 11:10