Call center outage on several accounts
Call and video
Resolved in 9 hours and 10 minutes
Agents get error > Call failed. Reason: Not found. Our admins are investigating the issue
2021-01-19 10:30
There was an unexpected call center service outage affecting several accounts (only those which were migrated at some point in the past, e.g. from DC in UK to other DC in EU). Problem is fixed.
2021-01-19 19:40

Some customers reported problems that calls are not working.