Callcenter outage in Western Europe
Call and video
Resolved in 0 hours and 15 minutes
We are currently experiencing an unexpected call center outage affecting our Western Europe data center(s). This outage has resulted in limited access to call center services. Our technical team is actively working to identify the root cause of the issue and restore full functionality ASAP. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2023-12-20 11:55
We are delighted to announce that the call center outage affecting our customers has been successfully resolved, and all affected services are now fully restored. Our technical team managed to address the root cause of the issue and implement the necessary fixes to ensure a smooth and stable experience for all our users. The issue was caused by an unexpected security patch on our providerĀ“s end. We apologize for any inconvenience this outage may have caused.
2023-12-20 12:10 UTC