Tickets reindexing degradation
EU Frankfurt
Admin panel
Resolved in 4 hours and 35 minutes
After the recent migration of LiveAgent acccounts to new servers performed earlier today, customers may experience degradated tickets reindexing performance affecting mainly ticket filters.
2024-05-08 05:30
The task to re-check and index all tickets to resolve the issues with ticket filters has been scheduled for all accounts. Our team will keep monitoring the status of the queue.
2024-04-30 8:20 UTC
Majority of accounts shall have tickets correctly reindexed. Our developers will keep monitoring the status and will manually fix any isolated cases if needed. If you still experience issues with ticket filters, please do not hesitate to contact our live chat support.
2024-05-08 10:05 UTC