All Services Last 90 Days
normal
90 Days Ago
Today
Admin panel Login, logout
normal
90 Days Ago
Today
Call and video Call and video description
normal
90 Days Ago
Today
Ticket operations Ticket filters, ticket search, loading of ticket detail
normal
90 Days Ago
Today
Email services Sending and receiving emails
normal
90 Days Ago
Today
Past Incidents
2026-10-22
No incident today.
2026-10-21
Patched in 2 hours and 48 minutes
patched
LiveAgent is patched. All systems now run the fixed PHP release. There was no downtime and no indication of exploitation. No customer action is required.
· T+2:48
patching
All helper apps are patched.
· T+2:00
patching
CRM and MyAccount are patched.
· T+1:45
mitigation
A mitigation is in place for LiveAgent until the full patch is deployed.
· T+1:18
patching
We started building our own images with the fixed PHP release instead of waiting for the official ones.
· T+0:15
monitoring
We analysed the vulnerabilities and started monitoring our infrastructure for attack attempts.
· T+0:15
disclosed
Patched PHP versions fixing two critical vulnerabilities (CVE-2026-109618, CVE-2026-109619) were released.
· T+0:00
2026-10-20
No incident this day.
2026-10-19
No incident this day.
2026-10-18
No incident this day.
2026-10-17
No incident this day.
2026-10-16
No incident this day.
2026-10-15
No incident this day.
2026-10-14
No incident this day.
2026-10-13
No incident this day.
2026-10-12
No incident this day.
2026-10-11
No incident this day.
2026-10-10
No incident this day.