Connectivity outage in United Kingdom
Admin panel Call and video Ticket operations Email services
Resolved in 2 hours and 10 minutes
Multiple customers, mainly from our United Kingdom datacenter(s) are facing connectivity outage, especially on the following services: Admin, Calls, Tickets and Emails. Our admins are investigating the issue as they can see higher utilization on our servers.
2023-03-19 03:06
UK cluster is down due to an infrastructure issues in Linode. Linode has problems only using some specific route, therefore, only certain providers are unable to access LiveAgent panel.
2023-03-19 16:10 UTC
The connection to agent panel has been re-established.
2023-03-19 17:16 UTC