Admin tickets and emails in ec1
degradation
EU Frankfurt
Admin panel
Email services
Ticket operations
Resolved in 0 hours and 31 minutes
investigating
We are aware of an issue affecting ticket loading, chats, and email template access in the Europe region, impacting the agent panel, ticket workflows, and email-related functionality. Customers may experience slowness or difficulty using these services. Our team is actively investigating the cause and working on a resolution, and further updates will follow as more information becomes available.
2026-06-28 10:59
resolved
We are pleased to inform you that the recent degradation has been successfully resolved, and all affected services have been fully restored. Our infrastructure administrators will continue monitoring the situation closely. We sincerely apologize for any inconvenience caused by this degradation and appreciate your patience and understanding.
2026-06-28 11:30 UTC