We are currently experiencing service degradation affecting all services in the ec1 (Europe) region. Users may encounter slower responses or intermittent issues while using the platform. This degradation could result in limited access to the agent panel, or even errors. Our server administration team is actively investigating and working to resolve the issue, and further updates will follow as more information becomes available.

Users in Europe might not see the issue anymore. However, the same issue also occurs on the ue1 (US) region. Our server administration team is aware of the situation and is working on resolving it.

We are pleased to inform you that the recent degradation has been successfully resolved, and all affected services have been fully restored. The issue occurred in waves, resulting in different users experiencing it at different times and in different regions. Users in Europe could observe the degradation between approximately 15:36 and 17:14 UTC, while users in US regions could notice it mostly between approximately 20:15 and 21:08 UTC. Our infrastructure administrators will continue monitoring the situation closely. We sincerely apologize for any inconvenience caused by this degradation and appreciate your patience and understanding.