Outage in EU - Frankfurt data center
outage
EU Frankfurt
Admin panel
Resolved in 0 hours and 15 minutes
investigating
We are currently experiencing an unexpected issue affecting our EU - Frankfurt data center. This outage has resulted in limited access to the agent panel, returning only "Bad gateway" or "Service unavailable" errors. Our infrastructure administrators are actively working to identify the root cause of the issue and restore full functionality as soon as possible. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page until the services are fully restored. We are very sorry for the temporary inconvenience & appreciate your patience and understanding.
2025-04-25 11:00
resolved
We are pleased to inform you that the recent connectivity outage has been successfully resolved, and all affected services have been fully restored. The issue was traced to a database crash that occurred during normal operations. Our admins are investigating the situation further, to prevent it from happening again in the future. We sincerely apologize for any inconvenience this outage may have caused and appreciate your patience and understanding.
2025-04-25 11:15 UTC