We were experiencing an issue affecting customers who use incoming email accounts of type Forwarding, that may have caused emails received between April 16, 13:58 UTC (15:58 CEST), and April 17, 7:17 UTC (9:17 CEST), to be incorrectly marked as SPAM. We advise reviewing any tickets marked as SPAM during the affected timeframe to ensure no important messages are missed. We apologize for any inconvenience and appreciate your understanding.

The issue has been resolved as of April 17, 7:17 UTC. We have contacted affected customers directly via email and provided instructions on how to find tickets marked as SPAM during the impacted period.