We are currently experiencing an unexpected call center degradation affecting clustersEU - Frankfurt data center. This degradation has resulted in limited access to call center services. Our technical team is actively working to identify the root cause of the issue and restore full functionality ASAP. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.

The issues with our call center shall be resolved and calls should be working as usual. Our infrastructure team triggered a rootcause analysis to identify and implement preventive action to avoid future occurrences. We apologize for any inconvenience this service degradation may have caused.