Problem on DNS servers affecting all customers
outage
US Texas
US Newark
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Admin panel
Call and video
Ticket operations
Email services
Resolved in 0 hours and 56 minutes
investigating
The LiveAgent panel for all our customers, as well as our main website, is unavailable due to a problem with the DNS server. Our admins are investigating the issue and trying to resolve it asap.
2023-01-17 01:20
resolved
Issue with the DNS servers was resolved. Root cause seems to be a DDOS attack on our DNS servers. We are monitoring the situation.
2023-01-17 02:16 UTC