At approximately 03:00 am (UTC +2), a remote attacker managed to exploit a critical vulnerability in a 3rd party system that is a crucial part of LiveAgent’s infrastructure. There’s no indication that the customer’s data was exploited, tampered with, or leaked. According to our insights, the attacker’s goal was to mine cryptocurrencies. Find more details here.
The attack on the crucial part of LiveAgent's infrastructure
outage
US Texas
US Newark
UK
DE
SG
SK
Admin panel
Call and video
Ticket operations
Email services
Resolved in 15 hours and 20 minutes
investigating
Technical problems reported and investigation started.
update
Issue had been identified and work on resolution started.
update
US-TX Data Center had been restored.
update
Most of our Data Centers had been restored.
resolved
all remaining Data Centers had been restored.