All Services Last 90 Days
normal
90 Days Ago
Today
Admin panel Login, logout
normal
90 Days Ago
Today
Call and video Call and video description
normal
90 Days Ago
Today
Ticket operations Ticket filters, ticket search, loading of ticket detail
normal
90 Days Ago
Today
Email services Sending and receiving emails
normal
90 Days Ago
Today
Past Incidents
2024-11-06
degradation
EU Frankfurt
Resolved in 0 hours and 21 minutes
resolved
We are pleased to inform you that the recent performance degradation has been successfully resolved and affected only small number of customers. Only accounts which reside on one specific pushstream were affected. We will implemented push stream events count monitoring to avoid similar cases in the future. We sincerely apologize for any inconvenience this degradation may have caused and appreciate your patience and understanding. Our team will keep monitoring the status of our servers.
2024-11-06 13:46 UTC
investigating
Few customers on our AWS EU - Frankfurt data center are currently experiencing an unexpected performance degradation. Our infrastructure team have identified the cause of the issue and already works on restoring full functionality as soon as possible. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2024-11-06 13:25
2024-11-05
Resolved in 0 hours and 11 minutes
resolved
We received confirmation from our provider Linode that they have been able to correct the issues affecting connectivity. Our team will keep monitoring the status.
2024-11-05 05:24 UTC
investigating
We are experiencing connectivity issues on our web hosting provider side, our administrators are already aware of the issues and are investigating the cause and working on the solution. We will update this report with new information about the problem. We are sorry for the temporary inconvenience.
2024-11-05 05:13
2024-11-04
No incident this day.
2024-11-03
No incident this day.
2024-11-02
No incident this day.
2024-11-01
Resolved in 2 hours and 10 minutes
resolved
We are pleased to inform you that the recent connectivity outage has been successfully resolved, and all affected services have been fully restored. The issue was traced to a component (Elasticsearch) that had not yet been migrated from Linode to our new provider, AWS. We are in the process of completing the migration of all services to AWS by the end of this week. Additionally, we have implemented measures to prevent similar issues in the future. We sincerely apologize for any inconvenience this outage may have caused and appreciate your patience and understanding.
2024-11-01 10:40 UTC
investigating
We are currently experiencing an unexpected connectivity outage affecting Elasticsearch clusters in Linode DE data center. This outage has resulted in limited access to the following services: Admin, Calls, Tickets and Emails. Our technical team is actively working to identify the root cause of the issue and restore full functionality ASAP. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2024-11-01 08:30
outage
EU Frankfurt
Resolved in 0 hours and 15 minutes
resolved
We are delighted to announce that the connectivity outage affecting our customers has been successfully resolved, and all affected services are now fully restored. Our technical team managed to address the root cause of the issue and implement the necessary fixes to ensure a smooth and stable experience for all our users. We apologize for any inconvenience this outage may have caused.
2024-11-01 04:35 UTC
investigating
We are currently experiencing an unexpected connectivity outage affecting EU - Frankfurt data center. This outage has resulted in limited access to the following services: Admin, Calls, Tickets and Emails. Our technical team is actively working to identify the root cause of the issue and restore full functionality ASAP. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2024-11-01 04:20
2024-10-31
outage
EU Frankfurt
Resolved in 0 hours and 55 minutes
resolved
We are delighted to announce that the connectivity outage affecting our customers has been successfully resolved, and all affected services are now fully restored. Our technical team managed to address the root cause of the issue and implement the necessary fixes to ensure a smooth and stable experience for all our users. We apologize for any inconvenience this outage may have caused.
2024-10-31 15:00 UTC
investigating
We are currently experiencing an unexpected connectivity outage affecting clusters EU - Frankfurt data center. This outage has resulted in limited access to the following services: Admin and Tickets. Our technical team is actively working to identify the root cause of the issue and restore full functionality ASAP. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2024-10-31 14:05
2024-10-30
No incident this day.
2024-10-29
No incident this day.
2024-10-28
Resolved in 1 hours and 7 minutes
resolved
Our services have been recently fully restarted and calls should be working correctly again.
2024-10-28 08:52 UTC
investigating
Our infrastructure administrators are restarting our services in the Linode German data center due to unexpected high performance usage. The call service should be available relatively soon again, we are sorry for the temporary inconvenience. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page and will notify you once the services are fully restored. We appreciate your patience and understanding during this time.
2024-10-28 07:45
2024-10-27
No incident this day.
2024-10-26
No incident this day.
2024-10-25
No incident this day.