All Services Last 90 Days
normal
90 Days Ago
Today
Admin panel Login, logout
normal
90 Days Ago
Today
Call and video Call and video description
normal
90 Days Ago
Today
Ticket operations Ticket filters, ticket search, loading of ticket detail
normal
90 Days Ago
Today
Email services Sending and receiving emails
normal
90 Days Ago
Today
Past Incidents
2025-04-26
No incident today.
2025-04-25
outage
EU Frankfurt
Resolved in 0 hours and 15 minutes
resolved
We are pleased to inform you that the recent connectivity outage has been successfully resolved, and all affected services have been fully restored. The issue was traced to a database crash that occurred during normal operations. Our admins are investigating the situation further, to prevent it from happening again in the future. We sincerely apologize for any inconvenience this outage may have caused and appreciate your patience and understanding.
2025-04-25 11:15 UTC
investigating
We are currently experiencing an unexpected issue affecting our EU - Frankfurt data center. This outage has resulted in limited access to the agent panel, returning only "Bad gateway" or "Service unavailable" errors. Our infrastructure administrators are actively working to identify the root cause of the issue and restore full functionality as soon as possible. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page until the services are fully restored. We are very sorry for the temporary inconvenience & appreciate your patience and understanding.
2025-04-25 11:00
2025-04-24
No incident this day.
2025-04-23
No incident this day.
2025-04-22
No incident this day.
2025-04-21
No incident this day.
2025-04-20
No incident this day.
2025-04-19
No incident this day.
2025-04-18
No incident this day.
2025-04-17
No incident this day.
2025-04-16
degradation
AP Singapur
US North Virginia
EU Frankfurt
Resolved in 17 hours and 19 minutes
resolved
The issue has been resolved as of April 17, 7:17 UTC. We have contacted affected customers directly via email and provided instructions on how to find tickets marked as SPAM during the impacted period.
2025-04-17 7:17 UTC
investigating
We were experiencing an issue affecting customers who use incoming email accounts of type Forwarding, that may have caused emails received between April 16, 13:58 UTC (15:58 CEST), and April 17, 7:17 UTC (9:17 CEST), to be incorrectly marked as SPAM. We advise reviewing any tickets marked as SPAM during the affected timeframe to ensure no important messages are missed. We apologize for any inconvenience and appreciate your understanding.
2025-04-16 13:58
2025-04-15
No incident this day.
2025-04-14
No incident this day.