All Services Last 90 Days
normal
90 Days Ago
Today
Admin panel Login, logout
normal
90 Days Ago
Today
Call and video Call and video description
normal
90 Days Ago
Today
Ticket operations Ticket filters, ticket search, loading of ticket detail
normal
90 Days Ago
Today
Email services Sending and receiving emails
normal
90 Days Ago
Today
Past Incidents
2024-11-21
No incident today.
2024-11-20
No incident this day.
2024-11-19
No incident this day.
2024-11-18
No incident this day.
2024-11-17
No incident this day.
2024-11-16
No incident this day.
2024-11-15
No incident this day.
2024-11-14
No incident this day.
2024-11-13
outage
EU Frankfurt
Resolved in 0 hours and 15 minutes
resolved
The issue has been caused by the recent migration of our legacy UK data center to the affected AWS EU data center, affecting only accounts on version 5.50.5.13. Our administrators have increased the resources of our servers to mitigate the problems and will continue observing the status of our data center.
2024-11-13 13:30 UTC
investigating
We are currently experiencing an unexpected issue affecting our EU - Frankfurt data center. This outage has resulted in limited access to the agent panel, returning only "Bad gateway" or "Service unavailable" errors. Our infrastructure administrators are actively working to identify the root cause of the issue and restore full functionality as soon as possible. We understand the inconvenience this may cause and assure you that we are taking all necessary steps to resolve this incident promptly. We will continue to provide updates on our status page until the services are fully restored. We are very sorry for the temporary inconvenience & appreciate your patience and understanding.
2024-11-13 13:15
2024-11-12
No incident this day.
2024-11-11
No incident this day.
2024-11-10
No incident this day.
2024-11-09
No incident this day.